Refund policy
Store Policy: No Refunds
Thank you for shopping at Feral Glitter. We strive to provide you with quality products and exceptional customer service. Please review our store policy regarding refunds below:
1. No Refunds: Our products are made to order. We do not accept returns or provide refunds for any products purchased from our store. All sales are final.
2. Exchange for Defective or Damaged Items: In the rare event that you receive a defective or damaged item, please contact us within 30 days of receiving your order. We will gladly exchange the item for a new one. Please note that exchanges are subject to availability.
3. Proof of Purchase Required: To be eligible for an exchange of a defective or damaged item, you must provide proof of purchase, such as a receipt or order confirmation.
4. Condition of Returned Items: Returned items for exchange must be unused, unworn, and in the same condition as when you received them. Items must also be in their original packaging.
5. Exclusions: Certain items may not be eligible for exchange, including but not limited to:
- Personalized or custom-made items
- Intimate or sanitary goods
- Downloadable digital products
6. Shipping Costs: Customers are responsible for all shipping costs associated with returning items for exchange.
7. Final Sale Items: Some items may be marked as "final sale" or "non-returnable." These items are not eligible for exchange or refund under any circumstances.
8. Discretionary Returns: Management reserves the right to make exceptions to this policy on a case-by-case basis, at their discretion.
9. Policy Updates: We reserve the right to update or modify this policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.
By making a purchase from Feral Glitter, you acknowledge and agree to abide by the terms outlined in this policy.
If you have any questions or concerns regarding our refund policy, please contact our customer service team at itsferalglitter@gmail.com or our social media platforms.
Thank you for choosing Feral Glitter. We appreciate your business!